We want you to be pleased with your purchase. If you need to return or exchange an item, please contact us within 7 calendar days of the item being delivered.
Return and Exchange Requirements
- Merchandise must be returned in its original, unused condition.
- A return or exchange must be approved before the merchandise is shipped back.
- Approved merchandise must be shipped back within 7 calendar days of receiving return authorization.
- Items returned damaged, altered, used or otherwise not in their original condition may not qualify for a return or exchange.
- Exchanges are subject to product availability. Because many of our items are one of a kind, an identical replacement may not be available.
Shipping Costs
Unless the issue was caused by the seller, the buyer is responsible for the original shipping cost, return shipping and any replacement shipping required for an exchange. Shipping charges are nonrefundable.
If you received an incorrect, damaged or defective item, please contact us within 7 calendar days of delivery and include photos of the item and packaging. When the issue is our responsibility, Tangled in Tradition will cover the necessary return or replacement shipping costs.
Refunds
Once an eligible return is received and inspected, the refund will be issued through the original payment method or purchasing platform. Original shipping charges are not refunded unless the return is due to a seller error.
This policy applies to qualifying purchases made through our linked online shops. Please submit your return or exchange request through the same shop where the purchase was made so we can locate your order and assist you.